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Field Service Technician For Robotic, Electro-Mechanical, and Pneumatic Systems

Business: National Recovery Technologies

Please visit our website to learn more about National Recovery Technologies: WWW.NRTSORTERS.COM

About The Company:

National Recovery Technologies (“NRT”) is a leader in designing, manufacturing, and installing optical sorting technology and our MAX AI robotic solutions.  We apply cutting edge technology for automated industrial inspections systems, materials handling, and process control, particularly in processing materials within the recycling industryNRT has the world’s largest installed capacity in PET plastic reclamation plants.  Since our inception in 1981, our people have been industry thought-leaders and technology innovators, focused on quality of manufacturing and a strong commitment to customer service.  

Please visit WWW.MAX-AI.COM to learn more about how NRT's artificial intelligent robotic product line, the MAX-AI, is revolutionizing Material Recovery Facility (MRF) design, operational efficiency, recovery and more.

Position Summary:

Our innovative products are creating a demand in the marketplace - this is an excellent opportunity for the right candidate! 

The Field Service Technician delivers superior and timely pre-and-post sales support to customers worldwide while maintaining the highest level of customer satisfaction in the industry.  Provides technical support for all system components including computer, robotic, electro-mechanical components, mechanical, and pneumatic systems.  Shared responsibility for service and warranty support, customer training, site inspections, customer expedited service and parts solutions for project installations.

Key Responsibilities:

  • Troubleshoot and perform repairs and modifications on the mechanical, electrical, or software aspects of equipment at customer sites.
  • Remotely monitor NRT systems to ensure optimal product operations at customer sites through onsite and remote HMI interfaces.
  • Provide support for both pre- and post-sales service work for equipment and systems pertaining to customers. Interfaces with customers on-site to deliver product and service training.
  • Document all customer contact. Write reports as needed. Record any issues from installs and service visits. Close those within area of expertise and follows up on others, ensuing they have been assigned.
  • Assist in the start-up, checkout, installation, and testing of new equipment
  • Instruct personnel at customer sites on the safety, proper operation, and preventative maintenance of equipment to improve efficiency of customer productivity
  • Assist with the development and maintenance of technical documentation including operator’s manuals, service manuals and training materials.
  • Capture and provide feedback to R&D, Engineering and Manufacturing groups to improve product performance and serviceability.

Minimum Requirements:

  • Associate's degree preferred, with 3-5 year’s experience in a technical role or field service role involving electrical and mechanical systems (or an equivalent combination of education and experience).  
  • Previous experience in PLC programming and troubleshooting automation equipment preferred but not required.
  • Must possess working knowledge of TCP/IP network infrastructure, routing, and general Ethernet topology.
  • Experience with robotics, specifically ABB a strong plus
  • Able to perform root-cause analysis, requiring someone with highly detailed oriented and problem solving skills.
  • Desktop computer skills including Word and Excel
  • Excellent customer relations and interpersonal relations skills including a high degree of diplomacy.  Ability to clearly communicate technical ideas verbally and in writing to various audiences.
  • Ability to work effectively in a team environment
  • Ability to provide after-hours support or be on-call required.  
  • Upbeat, positive, high energy with a “can do” attitude; reacts well under pressure
  • Highest level of reliability and dependability
  • Travel by air and car frequently - 80%

NRT offers our employees a wide variety of comprehensive rewards and benefits including:

  • Competitive pay
  • Medical
  • Vision
  • Dental, including Orthodontia
  • Short-Term and Long-Term Disability insurance
  • Life & Accidental Death and Dismemberment insurance
  • 401(k) with company match
  • Generous pay for time off, including vacation, holiday, sick, bereavement, jury duty
  • Employee Assistance Program
  • Flexible Spending Account
  • Tuition reimbursement
  • Targeted learning and development opportunities
  • A positive and friendly work environment

If you think you have what it takes to be part of a company that strives to create a working environment that stimulates team spirit, passion, engagement and achievement, we want to hear from you!

NRT values diversity in its work force and is committed to Equal Employment Opportunity, Affirmative Action, and compliance with the Americans with Disabilities Act. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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